RAC Legal & Motor Claims

For your fleet customers, the benefits of using RAC for all or part of your Motor Claims service include:

RAC Accident Management

RAC has a long-standing experience of providing motor claims services in partnership with insurance companies and brokers. Our Accident Management business is unique in having wider relationships with insurers from a motor claims management, road traffic accident recovery and roadside partnership perspective, rather than solely for motor claims situations. We currently provide a range of different accident management services for companies such as NFUM, Aviva and Zurich Insurance dependent on their requirements. We are offering to work closely with Towergate’s claims review project team and, where appropriate, your partner insurers, to share our expertise in providing motor claims services in order to refine the best solution for Towergate and all of your customers. “In 2017 RAC Motor Claims Management saw a 33% growth in core services and solutions delivered directly to established and new entrant insurers”

Towergate will benefit from our specialist knowledge, resulting in a flexible solution for a smooth customer experience. Our Services RAC can manage all or part of the end-to-end motor claims service for Towergate by providing the following services from our in-house team: First Notification of Loss services 24 / 7 / 365 service in-house Triage Using intelligent decision making to assess liability and damage Deployment and mobility Deploying the right resource first time to keep your customers moving Engineering Process and time driven expertise from ATA and VOA accredited engineers Repair progression Reducing cost and vehicle off road time Third Party Intervention and Uninsured Loss Recovery Services Expert cost mitigation and quick recovery services

Reduced primary and secondary costs

Reduced risk exposure

Improved operational performance

Improved vehicle utilisation and driver satisfaction

Better data capture

Private and other commercial customers will also benefit from an excellent, seamless customer journey, including prompt commencement of repairs and improved vehicle off road times.