RAC Legal & Motor Claims

Claims and Repair Management , We can offer various claims management options including: FNOL only FNOL and notify your customers’ insurers

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Full claims management including FNOL, claims progress monitoring, AD repair, insurer repairer deployment, replacement vehicles and TP intervention

Repair deployment Our system enables us to deploy to both our own and our customers/ insurers preferred network. Our processes are designed to reduce cost through streamlined repair deployment and progression. › › Access to our fully audited PAS 125 repair network › › Access to fully audited specialist and affiliate partners › › Daily VOR management › › Parts management programme › › Specialised repair cost control (most economic repair route) › › Cost reduction through appropriate repair technique › › Pre-agreed labour rates › › Agreed and measured SLAs › › Comprehensive 3 year warranty › › Traditional, rapid and mobile repair technologies › › Specialist non network cost and quality control

Managing repair costs with optimum processes In order to manage repair costs, we consider the optimum processes to include in-house engineers and

trusted assessors. Mobility solutions

We understand that keeping your customer on the road is a high priority, so when incidents occur we will provide a suitable replacement vehicle for the duration of the repair. The following options are available to your customers: Courtesy car we will provide a courtesy vehicle for the duration of the repair. Short-term hire vehicle when a standard courtesy vehicle is unsuitable we can make arrangements to place your policy holder in a larger vehicle in line with agreed procedures. We are able to source the hire vehicle through an RAC approved provider.